Building Giants Newsletter March 14, 2017 Picture this: A vendor calls someone in Human Resources and pitches their Time Management class: “It’s the next best thing to enhance productivity, returning rave reviews, a 300% return on investment for all kinds of companies, including your competitors!” In their opinion, we had better purchase this class before… Continue reading Have you Lost Faith in Training Vendors?
Building Giants Newsletter February 14th, 2017 Some workers in technical jobs have minimal basic skills in math and reading. Perhaps they quit school and got a low-paying job. They may be relying on experience to eventually get them into higher paying technical positions. This strategy may work for a while. But as the pressures and… Continue reading The Toughest Skills Gaps to Fix
Let’s say your business occasionally suffers a big loss. It could be caused by a rare problem with a very special customer, or an intermittent failure in the HVAC system. When things go wrong, it is a very bad day, disrupting productivity, or causing lost customers. Who in your organization is best at resolving these… Continue reading The Risk of Having Too Few Subject Matter Experts
Picture this, three employees from a team of 10 have returned from a one-day class on Lean Manufacturing. The class was engaging, with fun exercises mixed with lecture to explore process efficiency tools, especially process mapping and waste reduction. Since they have been out two days, the rest of the team has been stretched,… Continue reading Training Has Not Succeeded Until Behavior Has Changed
“I Don’t Want to Learn This.” Participants may not say it to your face, but you can see it in their impatient posture, the sighs, slightly rolling eyes and surreptitious looks at their not quite out of sight smart phone. Yet you are charged with effectively teaching them new skills and behavior, in time to… Continue reading The Change Management Side of Training