Although soft-skills training courses often get a bad rap in organizations, we also know that, in many companies, it is the soft skills that can make or break a career. Soft skills cause some employees to stand out either negatively or positively. Effective communication, resolving conflicts and the ability to foster creativity and cooperation are… Continue reading Measuring the Effects of Soft Skills Training
Splashing Out Critical Training-Can it Work? When organizations need to change worker’s behavior quickly, they often drag everyone into the room for “mandatory training” for a long slide presentation and urgent messages about the needs of the business. This approach to training means that we are “telling” people what to do, but not teaching… Continue reading Splashing Out Critical Training:Can it Work?
Contact Katy Caselli today for a free training consultation to audit your Learning and Development results and receive helpful advice to make visible improvements in the effectiveness of your organization’s training! Telephone: 919 564 6855 (0830-5:00 Eastern Standard Time) email: KCaselli@BuildingGiants.com
New employees are in a particularly interesting position. They want to prove themselves, look confident, and share their expertise. But for new hires, often, the team and leader are busy. They may attend an orientation class, and then be left reading standard operating procedures with no one to show them around or answer their questions.… Continue reading The Needs of The Newly Hired
Let’s say your business occasionally suffers a big loss. It could be caused by a rare problem with a very special customer, or an intermittent failure in the HVAC system. When things go wrong, it is a very bad day, disrupting productivity, or causing lost customers. Who in your organization is best at resolving these… Continue reading The Risk of Having Too Few Subject Matter Experts
Picture this, three employees from a team of 10 have returned from a one-day class on Lean Manufacturing. The class was engaging, with fun exercises mixed with lecture to explore process efficiency tools, especially process mapping and waste reduction. Since they have been out two days, the rest of the team has been stretched,… Continue reading Training Has Not Succeeded Until Behavior Has Changed